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Community Health: Warren Memorial Hospital’s Floyd Heater & Terri Mayes

17 February 2020


We were in the studio with Floyd Heater, President of Warren Memorial Hospital, and Terri Mayes, Vice-President of Warren Memorial Hospital as part of our community health partnership with Valley Health.

Terri told us about the hospital’s recent Pathways to Excellence designation that was developed by the American Nurses Credentialing Center as means of recognizing organizations that foster a healthy workplace environment that allows nurses and other care providers to flourish. Currently, there are 173 hospitals worldwide that have achieved this recognition, and Warren is one of just four hospitals in Virginia. Staff at Warren Memorial Hospital formed eight different teams and spent more than two years preparing for the certification, which include lengthy documentation and online surveys; more than 50 staff members contributed to the final application, which was more than 2,000 pages. Official confirmation of Pathway to Excellence designation was received last summer, but a formal presentation is happening in Florida later this month. Being a Pathway of Excellence hospital has shown to improve patient and staff satisfaction; increase recruitment efforts and advance nursing standards.

Floyd gave us a snapshot of the new facility:

  • Approximately 177,000 square feet
  • 36 private rooms
  • 150 acre campus
  • Projected cost: nearly $100 million
  • Anticipated opening date: late 2020/early 2021

Emergency Department

  • 18 ED rooms, with shell space for four additional rooms (an increase from 12 rooms)
  • All private rooms that are larger
  • 5 clinical decision beds, of which the current hospital has none. This designated area allows patients who do not need to be admitted but are not ready to be discharged to rest comfortably while providers continue to review test results and monitor and evaluate their medical condition. This type of care is both safer and more cost efficient to patients.
  • Larger, more functional work space for providers and staff
  • Spacious waiting room with separate family room for private consultations
  • Enhanced space for emergency medical services personnel
  • Improved wheelchair accessibility throughout the building
  • Improved patient/visitor parking

Medical/Surgical Unit

  • 36 all private patient rooms. The current hospital has semi-private rooms.
  • Rooms are larger with more spacious accommodations for family
  • Each room has a private bathroom with shower that are easily accessible by wheelchairs
  • Throughout the hospital and in patient rooms, large floor-to-ceiling windows provide beneficial natural light that invites nature in rather than blocking it out

Surgical Services

  • Surgical Services will feature three operating rooms, which includes a dedicated cardiac catheterization. The ORs, sterile core and physician/staff work areas are all more spacious which will allow us to continue expanding services and investing in advanced technology.

Additional Campus Features

  • An attached three-story medical building
  • System of walking trails and green space/parks that will provide a safe and inviting setting aimed at encouraging more outdoor movement
Community Health: Warren Memorial Hospital's Floyd Heater & Terri Mayes
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