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Text to 911 Service to Winchester

23 September 2019 Winchester News

September 23, 2019

WINCHESTER – Winchester Emergency Communications Center has implemented the Text to 911 service for emergency calls.

In 2018, the WECC received a $150,000 grant from the 9-1-1 Services Board which covered almost the entire cost of installing the service.

The service only works within the city limits. Residents are still encouraged to call 911 in an emergency situation whenever possible. Text to 911 is meant to assist those who are deaf/hard of hearing, have limited speech capabilities or are in an emergency situation like a home invasion that limits speech.

For those who may use the text service in the future, be aware that there are certain guidelines that should be met when using the service.

  • Only use text to 911 in emergency situations.
  • Do not use dashes or spaces when texting “911.”
  • Communicate your location in your first text.
  • Be brief and use plain english when texting.
  • A text or data plan is required to use the service, unlike a typical emergency call.
  • Do not send text to 911 as a group message or use emojis, pictures or videos.
  • Do not text and drive.


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